CHO 2018 Conference Report

Around 200 delegates from around the credit hire industry got stuck into technology at the 2018 CHO conference, which took place at the Heart of England Centre near Coventry on 8 November.

From the opening address by CHO chair Kirsty McKno, (Welcome speech) where she highlighted the huge changes being wrought by technology across the entire sector, to the final presentation on the implementation of a government-backed portal for minor RTA claims settlement, technology was the hot topic.

A morning series of presentations from Tom Clarke at Matrix Telematics, Ryan Davison (Audatex) and Steve Thompson (Industry Insights) explored technology, systems and communication.

That was followed by a panel discussion, hosted by Chris Ashworth and featuring Ryan and Steve again, who were joined by Kevern Thompson from CAPS and David Corner from Axa Insurance. Panelists answered questions from Chris and debated with the audience around the topic: ‘are we using technology the right way?’

Headline sponsor for the conference was Verius, and, once again, Paul Moore from the CHO’s charity partner Winston’s Wish, gave a moving talk about the effect of parental bereavement on children. In total the CHO has raised just shy of £30K for the charity during the last year, a tremendous achievement from our member companies and friends.

In the afternoon the focus was technology on the road. Lee Berrell from Volvo, Chris Weeks (National Body Repair Association), Nick Farrell (Copart) and Aiden Minogue (Circle Leasing) all gave lively and thought-provoking commentaries on the state of technology as it applied to their various areas of interest.

A regulatory and legal update from A2J’s Matthew Maxwell-Scott and Jeremy Smith from b-compliant closed the sessions, leaving Kirsty McKno to thank everyone for helping to make it such a successful day.

We were pleased to welcome a number of exhibitors, all of whom reported brisk trade during the day. Volvo was kind enough to supply a selection of their vehicles for delegates to look over and assess, and a free sweet shop (supplied by TecGroup) proved very popular. Thanks are also due to CAPS, sponsors of the conference lunch.

Guests returned to the convention centre in the evening for dinner and dancing to 1980s music, ably organised by maestro Anthony.