The CHO runs a range of events around the country, designed to bring CHCs and our associates together and provide you with the training and insights you need to drive your business – and the industry – forwards.
13:30 - 14:30
Will Covid-19 impact levels of fraud in credit hire?
The first month of lockdown in the UK saw a reported large increase in fraud, including a 181% rise of fraud in the motor finance industry. It may be that the credit hire industry is also likely to be more susceptible to fraudulent activity, some of which may be harder to detect with a potential rise in first time and opportunistic fraud.
The CHO will be hosting a webinar on Tuesday 11 August at 1:30pm in association with Verius Risk Solutions to highlight the key indicators and potential impact of fraud on your organisation.
Aimed at identifying potential fraud at the FNOL stage, the webinar will highlight trends and potential signals of fraudulent claims and therefore is aimed at claims handlers within your organisation. The webinar will show how the nature of the conversation and the questions asked are just as important in this process as the information given.
This is an ideal chance for a claims handler to discuss day to day claims with experts from the industry. If your handlers have previously taken part in fraud awareness talks or workshops, this is a great chance to refresh their practices, especially with many employees across CHCs now returning to work after a period of furlough.
To book your place on the webinar, please click here. Each person attending needs to register and each registration link to attend is unique and can not be shared.
If you have any subjects or scenarios you would like to be considered for discussion, please email firstname.lastname@example.org.
10:00 - 23:00
Heart of England Conference and Events Centre
CHO Annual Conference 2020
A date for your diary, the CHO Annual Conference will take place on the 5th November 2020 at the Heart of England Conference and Events Centre.
More details to be announced soon.