CHO Conference Line-Up Announced
The line-up for the 2019 CHO Annual Conference has been announced.
The conference will take place on Thursday 7th November 2019 at the Heart of England Conference & Events Centre.
10:30am Chair Welcome
Customer Communication & Retention
Leon Hurst – TrakGlobal
Using Technology to Enhance Customer Experience
Mark Pickering – Hallam Internet
Managing Online Reviews
Tim Sefton – Outwith
Using Customer Service as a ‘Disruptor’
Potential Brexit Industry Effects
Chris Ashworth – Enterprise – Host
Chris Weeks – NBRA – Repairs
Darren Godbert – UK Car Line – Fleet
Chris Roe – LKQ Coatings – Parts
Legal & Regulatory Update
Aidan Ellis – Temple Garden Chambers
Matthew Maxwell Scott – ACSO
Barristers on the Coal Face
Maria Mulla – No5 Chambers
Helen Rutherford – Zenith Chambers
Craig Budsworth – AX – Q&A
Former England and British Lions Rugby Star
4:30pm Conference Closes
6:45pm Evening Event Opens
12:00am Evening Event Closes
Tickets for the 2019 CHO Conference are now available, with two conference packages available:
– Conference only
– Conference & Evening Dinner with entertainment
CHO Members receive two free tickets to the conference, please ensure these are claimed online.
We have secured a number of rooms at the nearby Windmill Village Hotel at a reduced rate. Booking is available direct by calling the hotel on 02476 40 40 40 using the code ‘1911THECHO’.
For those staying at the Windmill Village Hotel, and attending the evening dinner, coach travel will be provided to and from the hotel and the Heart of England Conference and Events Centre.
Space is limited and urgent booking is advised.