CHO Conference Line-Up Announced

The line-up for the 2019 CHO Annual Conference has been announced.

The conference will take place on Thursday 7th November 2019 at the Heart of England Conference & Events Centre.

9:30am AGM

10:30am Chair Welcome
Session 1
Customer Communication & Retention

Leon Hurst – TrakGlobal
Using Technology to Enhance Customer Experience
Mark Pickering – Hallam Internet
Managing Online Reviews
Tim Sefton – Outwith
Using Customer Service as a ‘Disruptor’

Session 2
Panel Debate
Potential Brexit Industry Effects

Chris Ashworth – Enterprise – Host
Chris Weeks – NBRA – Repairs
Darren Godbert – UK Car Line – Fleet
Chris Roe – LKQ Coatings – Parts

Session 3
Legal & Regulatory Update

Aidan Ellis – Temple Garden Chambers
Matthew Maxwell Scott – ACSO

Session 4
Barristers on the Coal Face

Maria Mulla – No5 Chambers
Helen Rutherford – Zenith Chambers
Craig Budsworth – AX – Q&A

Guest Speaker

Lee Mears
Former England and British Lions Rugby Star

4:30pm Conference Closes

6:45pm Evening Event Opens
12:00am Evening Event Closes


Tickets for the 2019 CHO Conference are now available, with two conference packages available:
– Conference only
– Conference & Evening Dinner with entertainment

Please click here to purchase your tickets.

CHO Members receive two free tickets to the conference, please ensure these are claimed online.


We have secured a number of rooms at the nearby Windmill Village Hotel at a reduced rate. Booking is available direct by calling the hotel on 02476 40 40 40 using the code ‘1911THECHO’.

For those staying at the Windmill Village Hotel, and attending the evening dinner, coach travel will be provided to and from the hotel and the Heart of England Conference and Events Centre.

Space is limited and urgent booking is advised.