Our Members
Our Committees
Our Committees are Powered By Our Members
Each committee member is an experienced professional who puts their time, knowledge and expertise to work for the good of our industry.
Each member of our committees is voted into their position during the annual AGM, ensuring that your CHO representatives are always accountable to you.
The CHO is Guided by Hard-Earned Expertise
The CHO’s executive, governance, finance and technical committees guide the CHO’s efforts to represent our members’ best interests. Each committee is staffed by members who use their time and expertise to speak on behalf of our sector.
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The CHO’s executive committee is comprised of our governance committee and a number of other elected members. Acting as a discussion forum and think-tank, the executive committee is responsible for approving The CHO’s budget, adopting drafted policies, and structuring our organisation.
Active Claims Solutions Limited
Active Claims Solutions works with the insurance profession and fleet managers to enhance the service they provide to their clients. Owned by the Ogilvie Group, a Scottish based multi-disciplinary operation and fleet owner, ACS offers a full range of motor claims management services from first notification to final settlement. A distinctive feature is our ability to provide virtually any type of replacement vehicle including more unusual commercials vehicles, with the aim of reducing disruption and losses following road traffic accidents.
Website - http://www.active-claims.co.uk
Representatives
Simon AndrewsFor contact info & further details - sign into our member area...
Sign In - Members AreaAuxillis Services Ltd
Auxillis provides a range of motoring assistance services: • Claims Management Services • Replacement Vehicle Services • Repair Services • Personal Injury Management • Insurance Products Specialising in the provision of outsourced services to the insurance and automotive sectors and employing over 1,350 staff, Auxillis offers responsive high quality services 24/7/365 from their contact centre in the North East, with mobility support from its own vehicle fleet and UK branch network. As part of Redde plc, with annual revenues of over £472.3m and a range of complimentary specialist legal, fleet and claims management services, Auxillis can offer unmatched scale, reliability, breadth of services and quality.
Website - http://www.auxillis.com
Representatives
Alan GilbertFor contact info & further details - sign into our member area...
Sign In - Members AreaAX
We help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not their fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced and we can provide that mobility and all of the support that comes with it. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
Website - http://www.ax-uk.com
Representatives
Craig BudsworthFor contact info & further details - sign into our member area...
Sign In - Members AreaChief Vehicle Rentals Limited
Chief Vehicle Rentals’ core business is providing non-fault claims management services including management of vehicle repairs, provision of replacement credit-hire vehicles and uninsured loss recovery. CVR specialises in the supply of licensed private hire, hackney carriage and PSV vehicles throughout the UK. CVR also supply Motorhomes, Commercial, prestige and standard vehicles from their extensive fleet. CVR are instructed by a number of Insurers Companies and Insurance brokers to supply accident management services to their customers whilst also providing licensed and specialist vehicles on an Intervention and Authorised hire basis on behalf of their Insurer Clients.
Website - http://www.chiefrentals.com
Representatives
Alex TaylorFor contact info & further details - sign into our member area...
Sign In - Members AreaEasidrive Limited
EDAM Group is an established and thriving market-leading credit hire and post-accident services company serving a broad range of markets. We operate our own fleet and are the UK’s largest privately owned service provider. Our success lies in our service led offering, evidenced by our market leading NPS score. Building personal and long term sustainable relationships we provide our business partners with peace of mind that our mutual customers are delivered an exemplary service. With a strong focus on keeping drivers mobile, our ‘in-house’ knowledgeable and experienced UK based teams deliver our services with integrity and a passion for quality. Our services are underpinned by our strong financial position which provides reassurance to our business partners in an ever changing and uncertain market place.
Website - http://www.edamgroup.co.uk
Representatives
Steve TurnerFor contact info & further details - sign into our member area...
Sign In - Members AreaEnterprise Rent-a-Car
Enterprise Rent-A-Car is an internationally recognised brand with more than 9,900 fully staffed neighbourhood and airport locations throughout 90 countries and territories worldwide. Specialising in the provision of replacement vehicles and courtesy cars that are relied upon in the event of an accident, Enterprise also provides daily and weekend rental for private or business use. It also offers a range of mobility options spanning hourly, daily and long-term rental through its established branch network and specialist departments such as Enterprise Flex-E-Rent and Enterprise Car Club. In the UK alone, Enterprise operates over 90,000 vehicles through a network of more than 450 branches.
Website - http://www.enterprise.co.uk
Representatives
Kathryn LawFor contact info & further details - sign into our member area...
Sign In - Members AreaHertz Accident Support
Hertz Accident Support Ltd is a Claims Management Company which specialises in replacement vehicle solutions. The business is owned by Hertz Global Holdings, Inc. so we have the financial strength and infrastructure to manage large-scale and bespoke solutions for our clients. We provide FNOL, TP Capture, Repair Management and Vehicle Replacement Services to a wide range of blue chip organisations such as Insurers, Brokers, Claims Management firms and Self-insured fleets following a motor incident. However our speciality is in the provision of replacement vehicles solutions for both Authorised and Credit Hire, utilising the Hertz fleet and infrastructure.
Website - http://hertzaccidentsupport.com
Representatives
Mike PrestFor contact info & further details - sign into our member area...
Sign In - Members AreaKindertons Accident Management Limited
With 25 years’ experience, Kindertons Accident Management (part of the Kindertons Group) is a market-leading service provider of full accident management and mobility solutions to the UK Motor and Insurance industries. Since the business started, we’ve helped more than 500,000 customers get back on the road following an accident. Our services include FNOL, vehicle repairs, storage and recovery and credit hire vehicles, utilising our diverse in-house fleet of 5,000 vehicles, ranging from cars and taxis to light commercial and dual-control vehicles. We also offer a range of additional products and services including Legal Expenses, Guaranteed Hire Vehicle and Breakdown cover.
Website - http://www.kindertons.co.uk
Representatives
Kirsty McKnoFor contact info & further details - sign into our member area...
Sign In - Members AreaMagna Accident Services Ltd
Specialising in the provision of non-standard vehicles, Magna Accident Services offers expert post-accident services including FNOL, credit hire, ULR and repair management.
Website - http://www.magna-accident.co.uk
Representatives
Jodi DaubneyFor contact info & further details - sign into our member area...
Sign In - Members AreaMSL Legal Expenses Limited
Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. MSL operates 24/7 365 days a year, delivering a dedicated full claims management service from first notification, arranging hire and repair and if required, through injury and rehabilitation. Experienced in complex claims, MSL aims to go further to understand their customers’ needs, supporting them through continuous investment in their people and processes as they aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.
Website - http://www.msl.co.uk
Representatives
Nick GarnerFor contact info & further details - sign into our member area...
Sign In - Members AreaSGS Business Process Services (UK) Ltd [t/a Slater Gordon Solutions Motor]
Slater Gordon Solutions Motor provides a full outsourcing solution to insurance brokers, insurers, dealerships and bodyshops. We offer tailored services driving down the cost of motor claims, maximising opportunities and delivering exemplary customer service, underpinned by 24/7 operations. Bringing a consultative approach to sustainable partnerships, we offer a range of services with innovative solutions delivering flexibility & scale Services include: • 24/7 FNOL • A suitable hire vehicle supplied • Vehicles repaired by a British Standard Kitemark approved, professionally accredited repairer • We will put you back into the position you were in before the incident. • Assistance with any legal or personal injury claims.
Representatives
Stuart RussellFor contact info & further details - sign into our member area...
Sign In - Members AreaVision Vehicle Solutions Ltd
Vision is an established provider of credit hire and intervention hire to motorists involved in road traffic accidents. With over 20 years’ experience in the motor insurance industry, an extensive fleet of vehicles and seven vehicle depots across the country, Vision’s objective is to provide a like-for-like replacement vehicles to customers who have been involved in non-fault incidents as efficiently as possible with a strong focus on providing exceptional customer service. Vision recovers all costs from the at-fault driver's insurance company once the hire period has ended.
Website - http://www.visionvehicles.co.uk
Representatives
Robert JamesFor contact info & further details - sign into our member area...
Sign In - Members AreaCompliancy Services UK LLP
Compliancy Services is a specialist compliance consultancy. Founded in 2003 in response to the increase in regulation across the financial services sector, our sole purpose is to minimise regulatory burden and to ensure that compliance is an enabler to business growth for our clients. We have been involved with the CHO since 2005, before the two credit hire membership associations merged and are pleased to count a number of the current CHO membership as our clients for both training and compliance monitoring support purposes.
Website - http://www.compliancy-services.co.uk
Representatives
Iain StephenFor contact info & further details - sign into our member area...
Sign In - Members AreaJMK Solicitors
Since we were established in 2003, we have successfully helped tens of thousands of people recover compensation. We are now Northern Ireland’s No1 Personal injury and road traffic law firm, handling more cases locally than any other firm. Our team of over 60 people, have vast experience of all the processes which must be navigated to make sure you get the best possible result. We pride ourselves on our friendly and helpful approach, so from your initial contact, we strive to fully explain in simple terms how we can help you and we will let you know how best to proceed with your claim. We help clients all over Northern Ireland from our Belfast and Newry offices, and we also offer home visits.
Website - http://www.jmksolicitors.com
Representatives
Jonathan McKeownFor contact info & further details - sign into our member area...
Sign In - Members AreaStephensons Solicitors LLP
Stephensons is an award-winning top 150 law firm, with over 450 staff based in eight offices across the country. We have an experienced team of credit hire fee earners involved mainly in recoveries for niche vehicles to include taxis, coaches and HGV’s etc but also work with standard vehicles too. We pro-actively pursue claims and seek settlement at an early stage to ensure that cash flow turnaround can be sustained whilst delivering high standards of advice and feedback on litigation risk as each case progresses. We provide ad hoc updates to work sources in relation to regulatory issues and developments in case law and are happy to offer pre-conduct advice and support as needed.
Website - http://www.stephensons.co.uk/site/sectors/credit_hire/
Representatives
Barry SuttonFor contact info & further details - sign into our member area...
Sign In - Members AreaVerius
Verius Risk solutions provide risk and counter fraud solutions to credit hire companies.
Website - http://www.veriusrisksolutions.com
Representatives
James BilhamFor contact info & further details - sign into our member area...
Sign In - Members AreaThe governance committee is responsible for decision-making throughout The CHO, and as such needs to feature a cross-section of our members. The governance committee is comprised of the Chair, along with members of both the technical and finance committees.
Auxillis Services Ltd
Auxillis provides a range of motoring assistance services: • Claims Management Services • Replacement Vehicle Services • Repair Services • Personal Injury Management • Insurance Products Specialising in the provision of outsourced services to the insurance and automotive sectors and employing over 1,350 staff, Auxillis offers responsive high quality services 24/7/365 from their contact centre in the North East, with mobility support from its own vehicle fleet and UK branch network. As part of Redde plc, with annual revenues of over £472.3m and a range of complimentary specialist legal, fleet and claims management services, Auxillis can offer unmatched scale, reliability, breadth of services and quality.
Website - http://www.auxillis.com
Representatives
Alan GilbertFor contact info & further details - sign into our member area...
Sign In - Members AreaAX
We help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not their fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced and we can provide that mobility and all of the support that comes with it. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
Website - http://www.ax-uk.com
Representatives
Craig BudsworthFor contact info & further details - sign into our member area...
Sign In - Members AreaChief Vehicle Rentals Limited
Chief Vehicle Rentals’ core business is providing non-fault claims management services including management of vehicle repairs, provision of replacement credit-hire vehicles and uninsured loss recovery. CVR specialises in the supply of licensed private hire, hackney carriage and PSV vehicles throughout the UK. CVR also supply Motorhomes, Commercial, prestige and standard vehicles from their extensive fleet. CVR are instructed by a number of Insurers Companies and Insurance brokers to supply accident management services to their customers whilst also providing licensed and specialist vehicles on an Intervention and Authorised hire basis on behalf of their Insurer Clients.
Website - http://www.chiefrentals.com
Representatives
Alex TaylorFor contact info & further details - sign into our member area...
Sign In - Members AreaEasidrive Limited
EDAM Group is an established and thriving market-leading credit hire and post-accident services company serving a broad range of markets. We operate our own fleet and are the UK’s largest privately owned service provider. Our success lies in our service led offering, evidenced by our market leading NPS score. Building personal and long term sustainable relationships we provide our business partners with peace of mind that our mutual customers are delivered an exemplary service. With a strong focus on keeping drivers mobile, our ‘in-house’ knowledgeable and experienced UK based teams deliver our services with integrity and a passion for quality. Our services are underpinned by our strong financial position which provides reassurance to our business partners in an ever changing and uncertain market place.
Website - http://www.edamgroup.co.uk
Representatives
Steve TurnerFor contact info & further details - sign into our member area...
Sign In - Members AreaEnterprise Rent-a-Car
Enterprise Rent-A-Car is an internationally recognised brand with more than 9,900 fully staffed neighbourhood and airport locations throughout 90 countries and territories worldwide. Specialising in the provision of replacement vehicles and courtesy cars that are relied upon in the event of an accident, Enterprise also provides daily and weekend rental for private or business use. It also offers a range of mobility options spanning hourly, daily and long-term rental through its established branch network and specialist departments such as Enterprise Flex-E-Rent and Enterprise Car Club. In the UK alone, Enterprise operates over 90,000 vehicles through a network of more than 450 branches.
Website - http://www.enterprise.co.uk
Representatives
Kathryn LawFor contact info & further details - sign into our member area...
Sign In - Members AreaKindertons Accident Management Limited
With 25 years’ experience, Kindertons Accident Management (part of the Kindertons Group) is a market-leading service provider of full accident management and mobility solutions to the UK Motor and Insurance industries. Since the business started, we’ve helped more than 500,000 customers get back on the road following an accident. Our services include FNOL, vehicle repairs, storage and recovery and credit hire vehicles, utilising our diverse in-house fleet of 5,000 vehicles, ranging from cars and taxis to light commercial and dual-control vehicles. We also offer a range of additional products and services including Legal Expenses, Guaranteed Hire Vehicle and Breakdown cover.
Website - http://www.kindertons.co.uk
Representatives
Kirsty McKnoFor contact info & further details - sign into our member area...
Sign In - Members AreaMagna Accident Services Ltd
Specialising in the provision of non-standard vehicles, Magna Accident Services offers expert post-accident services including FNOL, credit hire, ULR and repair management.
Website - http://www.magna-accident.co.uk
Representatives
Jodi DaubneyFor contact info & further details - sign into our member area...
Sign In - Members AreaMSL Legal Expenses Limited
Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. MSL operates 24/7 365 days a year, delivering a dedicated full claims management service from first notification, arranging hire and repair and if required, through injury and rehabilitation. Experienced in complex claims, MSL aims to go further to understand their customers’ needs, supporting them through continuous investment in their people and processes as they aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.
Website - http://www.msl.co.uk
Representatives
Nick GarnerFor contact info & further details - sign into our member area...
Sign In - Members AreaThe CHO’s commitment to transparency and openness extends to the way we invest our funds into the industry. Along with the Chair, Head of Finance and The CHO’s company directors, the finance committee includes two elected CHC members (one GTA member, and one non-GTA member) to ensure that you always have a say in financial matters.
Auxillis Services Ltd
Auxillis provides a range of motoring assistance services: • Claims Management Services • Replacement Vehicle Services • Repair Services • Personal Injury Management • Insurance Products Specialising in the provision of outsourced services to the insurance and automotive sectors and employing over 1,350 staff, Auxillis offers responsive high quality services 24/7/365 from their contact centre in the North East, with mobility support from its own vehicle fleet and UK branch network. As part of Redde plc, with annual revenues of over £472.3m and a range of complimentary specialist legal, fleet and claims management services, Auxillis can offer unmatched scale, reliability, breadth of services and quality.
Website - http://www.auxillis.com
Representatives
Alan GilbertFor contact info & further details - sign into our member area...
Sign In - Members AreaMagna Accident Services Ltd
Specialising in the provision of non-standard vehicles, Magna Accident Services offers expert post-accident services including FNOL, credit hire, ULR and repair management.
Website - http://www.magna-accident.co.uk
Representatives
Jodi DaubneyFor contact info & further details - sign into our member area...
Sign In - Members AreaMSL Legal Expenses Limited
Founded in 1984, MSL remains independently owned with a strong ethos of putting customers’ needs at the forefront of product and service design. MSL operates 24/7 365 days a year, delivering a dedicated full claims management service from first notification, arranging hire and repair and if required, through injury and rehabilitation. Experienced in complex claims, MSL aims to go further to understand their customers’ needs, supporting them through continuous investment in their people and processes as they aspire to be a top-three provider of market leading legal expenses insurance, assistance and claims services.
Website - http://www.msl.co.uk
Representatives
Nick GarnerFor contact info & further details - sign into our member area...
Sign In - Members AreaComprising the Chair and six elected CHC members, the technical committee acts as a counterpart to the insurer members of the GTA. The technical committee includes members from across the sector, putting the hard-won experience of CHCs large and small to work on behalf of our members.
AX
We help motorists who have found themselves on the wrong end of an accident regain their mobility. If it's not their fault, you have the right to a replacement vehicle whilst your own car is being repaired or replaced and we can provide that mobility and all of the support that comes with it. We help remove the stress, we take responsibility for interacting with insurers, we organise repairs and we keep you mobile so that you are not affected by the temporary loss of your car.
Website - http://www.ax-uk.com
Representatives
Craig BudsworthFor contact info & further details - sign into our member area...
Sign In - Members AreaChief Vehicle Rentals Limited
Chief Vehicle Rentals’ core business is providing non-fault claims management services including management of vehicle repairs, provision of replacement credit-hire vehicles and uninsured loss recovery. CVR specialises in the supply of licensed private hire, hackney carriage and PSV vehicles throughout the UK. CVR also supply Motorhomes, Commercial, prestige and standard vehicles from their extensive fleet. CVR are instructed by a number of Insurers Companies and Insurance brokers to supply accident management services to their customers whilst also providing licensed and specialist vehicles on an Intervention and Authorised hire basis on behalf of their Insurer Clients.
Website - http://www.chiefrentals.com
Representatives
Alex TaylorFor contact info & further details - sign into our member area...
Sign In - Members AreaEasidrive Limited
EDAM Group is an established and thriving market-leading credit hire and post-accident services company serving a broad range of markets. We operate our own fleet and are the UK’s largest privately owned service provider. Our success lies in our service led offering, evidenced by our market leading NPS score. Building personal and long term sustainable relationships we provide our business partners with peace of mind that our mutual customers are delivered an exemplary service. With a strong focus on keeping drivers mobile, our ‘in-house’ knowledgeable and experienced UK based teams deliver our services with integrity and a passion for quality. Our services are underpinned by our strong financial position which provides reassurance to our business partners in an ever changing and uncertain market place.
Website - http://www.edamgroup.co.uk
Representatives
Steve TurnerFor contact info & further details - sign into our member area...
Sign In - Members AreaEnterprise Rent-a-Car
Enterprise Rent-A-Car is an internationally recognised brand with more than 9,900 fully staffed neighbourhood and airport locations throughout 90 countries and territories worldwide. Specialising in the provision of replacement vehicles and courtesy cars that are relied upon in the event of an accident, Enterprise also provides daily and weekend rental for private or business use. It also offers a range of mobility options spanning hourly, daily and long-term rental through its established branch network and specialist departments such as Enterprise Flex-E-Rent and Enterprise Car Club. In the UK alone, Enterprise operates over 90,000 vehicles through a network of more than 450 branches.
Website - http://www.enterprise.co.uk
Representatives
Kathryn LawFor contact info & further details - sign into our member area...
Sign In - Members AreaKindertons Accident Management Limited
With 25 years’ experience, Kindertons Accident Management (part of the Kindertons Group) is a market-leading service provider of full accident management and mobility solutions to the UK Motor and Insurance industries. Since the business started, we’ve helped more than 500,000 customers get back on the road following an accident. Our services include FNOL, vehicle repairs, storage and recovery and credit hire vehicles, utilising our diverse in-house fleet of 5,000 vehicles, ranging from cars and taxis to light commercial and dual-control vehicles. We also offer a range of additional products and services including Legal Expenses, Guaranteed Hire Vehicle and Breakdown cover.
Website - http://www.kindertons.co.uk
Representatives
Kirsty McKnoFor contact info & further details - sign into our member area...
Sign In - Members AreaMagna Accident Services Ltd
Specialising in the provision of non-standard vehicles, Magna Accident Services offers expert post-accident services including FNOL, credit hire, ULR and repair management.
Website - http://www.magna-accident.co.uk
Representatives
Jodi DaubneyFor contact info & further details - sign into our member area...
Sign In - Members AreaThe CHO Team
Along with our committees, the CHO’s day-to-day activities are guided by hard working and passionate professionals who are dedicated to the CHC sector.
Each member of our team draws upon years of hard-earned industry experience. They understand the sector, and they understand the issues and challenges you face.
It’s this understanding, along with a commitment to listening to our members, that helps us continue to represent our growing industry.
| Position | Representative |
|---|---|
| The Chair | Kirsty McKno |
| Head of Marketing and Business Development | Matt Rowland |
| Head of External Affairs and PR | Ben Welsh |
| Head of Finance and Admin | Emma Reid |
How To Become A Member