First Speaker Announced at CHO Conference
18 Jul
Ombudsman Director of the Financial Ombudsman Service (FOS), Rachel Lam, will be a keynote speaker at this year’s CHO Conference.
![](https://thecho.co.uk/wp-content/uploads/2024/07/Rachel-Lam-FOS-Headshot.jpg)
Rachel has a wealth of experience, including over 12 years at FOS alone, and will be talking to delegates about the complaints procedure and ensuring the best customer outcome in all scenarios. This has always been an important focus for credit hire companies, but has become a growing priority in light of the introduction of consumer duty by the Financial Conduct Authority (FCA) 12 months ago.
Rachel Lam is our first speaker to be announced from an agenda packed with authoritative and opinionated voices from both external partners and those directly operating from within the credit hire industry.
The CHO Conference is the flagship event in the credit hire calendar and sees leading figures and decision makers from across the credit hire industry in one room as we discuss the most prevalent topics in motor claims right now.
If you are interested in sponsoring the CHO Conference, please email matt.rowland@thecho.co.uk
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