GTA 2 Update

For the past 18 months or more, the CHO and insurers have been working collaboratively to achieve significant revisions and improvements to the GTA, hoping to remove friction from credit hire claims and put consumers at the heart of the accident management process.

By way of an update, the 2025 rate review is underway and on track and the GTA Strategy Board, which is overseeing the negotiations, has separately completed a review of issues which commonly cause friction; the next step will be to provide guidance and update the GTA itself with a view to reducing or ideally removing these before moving forward to launch an ADR (alternative dispute resolution) pilot, a key proposed feature of the new agreement.

Anthony Hughes, CEO and Chair of the CHO, said: “The continued focus of all parties on removing friction and creating a customer-focused mobility solution is incredibly encouraging. A much more detailed update will be provided at the ILC mobility conference in October, where credit hire professionals and others in the claims industry will hear at first-hand how the process is moving forward.”

Pete Highfield, Motor TPPD Claims Manager at NFU Mutual, said: ‘It has been hugely pleasing to see the continued efforts of involved GTA credit hire companies and insurers looking to push forward with positive change. Both sides offering transparency and a willingness to do the right thing for the better of the consumer, and the industry as a whole.’