CHO comments on the Competition and Markets Authority Report: Provisional Decision on Remedies; Private Motor Insurance Market Investigation

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Commenting on the Competition and Market Authority’s (CMA) provisional decision on remedies, issued today, the Credit Hire Organisation (CHO), which represents the credit hire sector, welcomed the CMA’s conclusion that consumers have a right to a replacement vehicle if they are involved in a road traffic accident that is not their fault.

Martin Andrews, CHO director general, said:

“The CMA is proposing evolution in motor claims not revolution. It has acknowledged the important role credit hire companies play in helping customers manage their motor claim. The CMA also recognises the GTA (an existing voluntary protocol already used by most insurers and credit hire companies (CHCs) to manage replacement vehicle motor claims) as being the most practical way forward.”

“We have already called for the GTA to be given more teeth, and look forward to working with the CMA to ensure that we can continue to look after our customers when they come to us for help following a motor accident.”

“We particularly welcome the CMA’s decision to incentivise insurers to admit liability quickly, as this has been a major cause of friction in the past, but the CMA must reinforce the need for insurers to pay the claim promptly once liability has been admitted and not retracted.”

“We now need to work with the CMA and the insurance industry to agree a pricing formula that encourages competition and also preserves consumers’ rights. Price capping should reduce costs, but prices cannot be so low as to remove competition from the market completely.”

“We will also be calling on the CMA to ensure that cost savings that should arise do actually flow through to lower motor premiums, rather than improve insurers’ profits.”

“We are also pleased that some of the more draconian possible remedies, such as handing responsibility for looking after non-fault customers to the at-fault insurers, have been discarded, because this would have created significant customer detriment.”

“We will be responding to the CMA report in more detail during the next few weeks, before the final decision is published in September.”